❓ Frequently Asked Questions

🏍️ About Buy Doujinshi

What is Buy Doujinshi?

We are a shopping proxy service that helps you order doujinshi, goods, and other items from Japanese stores that do not ship internationally.

Do you have physical stock?

No. We do not stock any products. All items are ordered from third-party stores after your request and payment.

💳 Fees & Payments

What is your service fee?

We charge a base fee of ¥600 plus 12% of the subtotal (item cost + domestic shipping in Japan). See detailed breakdown on our Service Fee page.

When do I pay?

You will receive a payment request after we confirm that the item is available. If any item is unavailable, we will inform you before requesting payment.

What happens if an item is no longer available after payment?

If an item becomes unavailable after you’ve paid, we offer the following options:

• A refund for the item amount (excluding the payment processor’s fee, which is non-refundable)
• Use the value as credit toward international shipping or pending fees in your ongoing order
• We can also offer a store coupon for the equivalent amount to be used in a future order (if you prefer)

We will always contact you before proceeding with any of these options.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and transfer services such as Wise or Revolut (where supported).

📦 Shipping

What shipping methods do you offer?

We offer DHL, EMS, FedEx, and FedEx (FICP). Shipping options vary by destination. See our Shipping page for details and estimated delivery times.

When will my package be shipped?

After your items arrive at our warehouse and you pay the shipping invoice, we will pack and ship your order promptly.

Do you consolidate multiple orders?

Yes! We offer free temporary storage and optional consolidation so you can save on shipping.

Can I request specific packaging (e.g. cardboard, double wrap)?

Yes. You can request protective packaging during checkout or via email. Some materials may incur a small extra fee depending on volume or weight.

🔞 Adult / R18 Content

Can I order R18 items?

Yes, we accept orders for R18 items that do not require ID verification. These items are blurred on our site and clearly marked.

Can I order items that require ID verification?

No. We cannot purchase adult goods that require official ID verification, including some items from DMM, FANZA, or other stores that block proxy services.

❌ Restrictions

What items are prohibited?

We do not accept orders for weapons, food, cosmetics, batteries, illegal content, or items restricted for export. Full list is available on our Prohibited Items page.

What happens if I request a prohibited item?

We may cancel the item or order without refund of the service fee. Always check or ask before placing your order.

🍪 Marketplace & Special Cases

Can I order from Suruga-ya, Booth, or Mandarake Marketplace?

Yes! We support purchases from major Japanese marketplaces such as Suruga-ya, Booth, Mandarake, and others.

Are there extra fees for marketplace or third-party sellers?

Yes. If your item is sold by a marketplace vendor or external store, additional domestic shipping is usually required to deliver the item to our warehouse. This cost is added to your subtotal and affects the 12% service fee.

Do you support auctions and Yahoo! Japan auctions?

Yes! We can handle auction purchases for you. A fixed fee applies for auction support, and it will be shown in your estimate or invoice.

Can I request items from secondhand or fan-run stores?

Yes, as long as the store accepts proxy orders and the item is deliverable within Japan, we can help you buy it.

📩 Tracking & Support

How can I check my order status?

Visit our Order Status page and enter your email or order number to see updates.

Do you send photos of my items when they arrive?

Yes! Upon request, we can send warehouse photos of your items before shipping internationally. Just let us know during your order.

What if I need help?

You can contact us through the contact form or via social media. We’re happy to help!